VP OF USER EXPERIENCE

February 2017 – June 2018   •   San Francisco, CA
Collaborated with CEO to define new products and processes

Redesigned core product and presented reports when piloting to customers

Communicated the value of the redesign through product marketing efforts

Defined detailed spec, design, test, build, ship, and monitor workflow

Improved workflow and reduced 200 – 220 seconds and 5.5 clicks per call

DIRECTOR OF USER EXPERIENCE

May 2017 – January 2017  •  Mountain View, CA
Defined the UX process and shaped the product feature requirements

Created flow charts, wireframes, prototypes, and visual design concepts

Gathered data from all departments to formally kick-off features

Discovered new business opportunities through UX research studies

Validated theories on how to build the next evolution of product

DIRECTOR OF USER EXPERIENCE

July 2012 – June 2015  •  Redwood Shores, CA
Segmented product and improved workflow with more intuitive UI

Product segmentation allowed new monetization strategy

Reduced book-time, boosted efficiency, and improved ROI

Increased dealership pricing accuracy from 70% to 99%

Reduced number of customer created support tickets by more than 50%

DIRECTOR OF USER EXPERIENCE

July 2011 – July 2012  •  San Francisco, CA
Built and managed team of five UX professionals to evolve product

Presented how distraught patients seek and choose medical services

Demonstrated body language reading expertise during user-testing sessions

Reduced anxiety levels of patients before, during, and after medical lab results

Boosted web conversions by 30%, phone by 15%, and return patients to 70%

contact

Contact me if you need product love. I am available for advisory roles, board positions, and new UX leadership opportunities. My experience spans enterprise, B2B, and consumer applications.

PRODUCT

Process-Driven

Flexible

Optimistic

DESIGN

Curious

Creative

Pragmatic

MANAGEMENT

Empathetic

Accountable

Patient